Information for tenants

Hurford Salvi Carr's central London lettings offices are located in four key locations covering the Clerkenwell & The City, Islington & Shoreditch, Aldgate and Docklands.

At each office experienced Letting Consultants are available to work with you to find suitable rental accommodation, accompany you on viewings and offer expert advice on the tenancy process.

The information below answers some of the most frequently asked questions we receive and will complement the advice you can receive at any time by contacting one of our lettings offices.


Finding your perfect property

Many of our clients’ properties are let prior to appearing online and so registering with one of our lettings offices will give you the best chance to know of any future availability.

Most of our properties are advertised on our website a full 7 days before they appear anywhere else. To cover all bases, we’d also recommend that you regularly check or register on our website for instant property alerts.

Before you begin your property search you will need to establish:

  • Move in date – You should be looking to move within 2 months of your search.
  • How much rent can you afford Rule of thumb is 35% of your salary unless you have a guarantor or can pay a minimum of six months rent in advance
  • Furnished or Unfurnished – 85% of our apartments are furnished
  • How long are you looking to rent for – Most tenancy agreements are for 12 months or more


Top Tips

 When you make an appointment to view one of our properties, don’t forget to ask our consultant if there are any similar properties they would recommend seeing.

 Don’t forget to give honest and constructive feedback on or after your viewing – it will help us to refine your criteria and better understand your preferences.


Making the offer

When you are ready to make any offer, contact your lettings consultant and discuss the offer with them, then put it in writing by email.

When detailing your offer, you will need to state:

  • Move in Date – Preferably be close as possible to the availability date of the property.
  • Tenancy Term – Longer tenancies are preferred with break clauses after 12 months
  • Employment & Salary – Employer details, length of employment and annual salary for each tenant.
  • Residence Status– of all tenants
  • Requests or Special Conditions if any – If your offer is conditional to essential item or request then it needs to be stated now.

Top Tips

Consider witing a short bio of who you are, why you like the property and your reasons for moving. This information and anything else that may help support your offer will often appeal to the Landlord and may even result your offer being preferred above another.


Agreeing the Tenancy

Should your offer be accepted, we will send confirmation of the terms and you will need to pay a Holding Deposit equivalent to one week’s rent. When received this will remove the property from the market and a 14 day ‘Deadline for Agreement’ commences.

Over the next 14 days you will need to:

  • Provide identification and evidence your Right to Rent in the UK – If you do not have a UK or Irish Passport you will need to supply a digital Share Code to prove your Right to Rent in the UK.
  • Complete our referencing procedures – An independent company will contact you to conduct referencing checks on behalf of our landlord
  • Review and Agree the Tenancy Agreement Each tenant will need to sign and approve the agreement
  • Pay the Security Deposit – Equivalent to 5 weeks rent
  • Pay the first Rental instalment – if you are paying monthly, quarterly or six monthly, rent is always paid in advance.

Top Tips

 Our utility management partner Just Move In will contact you during the Agreement process. They can help with the setting up your council tax, water bill accounts and can find you the best deals on gas, electricity, broadband suppliers.

 Don’t forget to set up a standing order for day your rental payments are due.


Moving in

On the day of move in the inventory clerk will meet you at the property, provide you with the keys and create the Landlord’s inventory report.

If the Landlord has chosen to manage the property themselves, we will provide you with their contact details and all further communication will be between you and them.

The majority of our landlords choose Hurford Salvi Carr’s Property Management services, and a designated Property Manager will be on hand to answer any questions you may have and help resolve any maintenance issues that may occur.


Top Tips

Don’t forget to ask the inventory clerk where the utility meters are and to take the readings

If Hurford Salvi Carr manage the property check out our maintenance reporting tool. It not only serves as central reporting database for all issues or queries but also features advice, tips and videos that can save you time and money.



Regulated & Protected

Hurford Salvi Carr are members of the Association of Residential Letting Agents (ARLA), who are recognised by the government, consumer groups and the media as the leading professional body in the private rental sector. Membership is only achieved after strict investigation and accounting compliance. Our Membership also ensures that all deposits and client money is protected.

We are members of the Tenancy Deposit Scheme (TDS) which means that all deposits for an Assured Shorthold Tenancy are registered with them.  The TDS provides fair and independent adjudication of disputes. It requires your deposit to be returned promptly when there is no dispute over damage or breakages and gives you added confidence in your Landlords sense of responsibility and professionalism.

Customer Care

We are committed to providing a professional service to all our clients and customers. When something goes wrong we want to hear about it: Complaints and Customer Care Procedure

what our clients say

“Hurford Salvi Carr is our exclusive letting agent for our entire Bloomsbury residential property portfolio. We have used them on a exclusive basis since 1996 and always found them to be extremely accurate and detailed with their property apprasisals and very efficent when sourcing quality tenants.”

Head of Residential - The Bedford Estate

“Having let property for over 20 years, I had high expectations and found Hurford Salvi Carr exceeded them at every stage of the process. I received the best advice and service. In less than 2 weeks, the property was let at full asking price. You will walk away with the reassurance that you have let your property and it is being managed by a team of professional experts with your interests the priority.”

Private Landlord, Narrow Street, E14

“The service provided by Hurford Salvi Carr was both friendly and professional. I was impressed by their market knowledge of the area and the results they were able to achieve on comparative properties in the area. They had a good approach to marketing my property and fully cooperated with my wishes. They achieved an outstanding result for me in record speed – I couldn’t be happier!”

Seller, Curtain Road, EC2

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