Please note that these contractors should only be contacted in cases of emergency if a contractor attends to a non-emergency issue the charge of this call out will be liable by the tenants. Please ensure you give correct and accurate information to these contractors about your emergency before asking them to attend.
Please see our emergency contractor list:
Top Sparks - 07787 296 734
N4 - 07957 270 496
Barbican Property Services - 07432763322
Should you smell gas, call the National Grid on - 0800 111 999
Please note that these contractors will only attend to emergency issues, .any call out fees that are not deemed an emergency will be recharged to you.
What is an emergency?
No lights (after you have checked the fuse box/trip switches and contacted your electricity supplier)
No heating or hot water (after you have checked the boiler, timer control, and or immersion heater)
Serious water leaks where the leakage cannot be contained
Damaged caused as a result of break-in which would compromise the security of the property and contents. You must report such an incident to the police and obtain a crime reference number.
Serious structural damage
you may be able to call out the manufacturers yourself under the manufacturer’s warranty if the appliance is less than a year old (please check your manual for details).However when the Property Management Department office is closed. If the problem is not deemed to be an emergency then our contractors may refuse to instruct a contractor to save you incurring a call out charge. Our out of hours team will never send someone out to an appliance outside of working hours or at weekends as this is not deemed an emergency. emergency, out of hours team in a genuine ourPlease note: You should only telephone
If you are travelling for more than a few days please ensure your heating is turned on to a minimum of ten degrees to prevent the pipes from freezing.